1Delivery Time

Standard orders generally take approximately 2–5 working days after dispatch. Remote or outlying areas may require additional delivery time. Large, wholesale or bulk orders may have separate delivery arrangements and lead times.

2Delivery Charges

Delivery charges depend on factors including:

• Location
• Parcel weight and dimensions
• Order size
• Courier service
• Delivery area

Your applicable delivery charge will generally be displayed during checkout or quoted before your order is finalised.

3Tracking

Where available, tracking information will be provided once your order has been dispatched.

4Delivery Address

Please ensure your delivery address and contact number are correct before placing your order. Additional charges may apply where an order needs to be redelivered because incorrect delivery information was supplied.

5Damaged Deliveries

If your parcel arrives damaged, please photograph the packaging and products and contact us promptly.

6Bulk Deliveries

Large wholesale and reseller orders may require dedicated vehicles, freight services or specialised delivery arrangements.