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Returns & Refunds Policy
Returns & Refunds Policy
We want you to be satisfied with your purchase. If something is not right, we are here to help.
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Simple ReturnsClear conditions, fair process
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1Change-of-Mind Returns
Eligible change-of-mind returns should generally be requested within 7 days of receiving your order. Products should be unused, in a resalable condition and, where reasonably possible, returned in their original packaging with all accessories and components.
2Damaged, Defective or Incorrect Products
If your product arrives damaged, defective or incorrect, please contact us promptly. Please provide your order number and clear photographs of the product and packaging where applicable. Once assessed, we will arrange an appropriate remedy in accordance with applicable South African consumer law.
3Cleaning Products & Chemicals
Opened or partially used cleaning products, chemicals and liquids generally cannot be returned simply because you have changed your mind where they cannot safely be resold. This does not affect your rights if a product is defective, leaking, damaged or incorrectly supplied.
4Return Delivery Costs
Customers may be responsible for return delivery costs for change-of-mind returns. Where Azola Holdings supplied an incorrect, damaged or defective product and is responsible for the return, reasonable return costs will be handled in accordance with applicable law.
5Refunds
Approved refunds will generally be processed using the original payment method where reasonably possible.